| Do I have the option to make extra principal payments and what is the benefit? |
| Yes, you have the option to make extra principal
payments. Please clearly detail the amount of the
principal curtailment on your payment advice/coupon. Your
loan must be current with no fees outstanding before a
principal curtailment will be applied. The benefit of
making extra principal payments is that your account will
mature sooner resulting in less interest being paid over
the life of the loan. |
|
| How do I go about changing the mailing address on my account? |
| Send a written request signed by all borrower(s) to our
Research Department at 1 Corporate Drive, Suite 360, Lake
Zurich, IL 60047 or by facsimile transmission at (847) 574-
7659. |
|
| How do I go about ordering a payoff statement? |
| Ordering a payoff statement is easy using a touch-tone
telephone and our automated information system. Follow the
prompts at (800) 669-4268. Our turnaround time for having a
statement mailed is approximately 48-hours. Requests to
have statements faxed are usually handled within 24-hours.
You may also order a payoff statement by speaking directly
with a Customer Service Representative. |
|
| How do I go about ordering a Verification of Mortgage (VOM)? |
| Send a written request signed by the borrower(s) to our
Research Department at 1 Corporate Drive, Suite 360, Lake
Zurich, IL 60047 or by facsimile transmission at (847) 574
7659. |
|
| How do I go about removing the Private Mortgage Insurance (PMI) on my loan? |
| Contact our Customer Service Group at (800) 669-4268. If
PMI cancellation is permitted on your particular loan, we
will be happy to send you a package outlining the
requirements to remove PMI from your account. |
|
| What is your physical address for overnight deliveries? |
| 1 Corporate Drive, Suite 360 Lake Zurich, IL 60047. |
|
| When will I receive my escrow or surplus refund balance after I have paid my loan in full? |
| Once your loan indebtedness has been satisfied in full, the
escrow/surplus balance (if any) will be refunded to the
mailing address on our system within approximately fifteen-
15 business days of the payoff transaction. If you are
moving, please be sure to provide any change of address at
the time of loan payoff. |
|
| Where should I send my tax bills? |
| 1 Corporate Drive, Suite 360, Lake Zurich, IL 60047. |
|
| Where should I send general correspondence? |
| 1 Corporate Drive, Suite 360, Lake Zurich, IL 60047. |
|
| Where should I send my insurance bill? |
| Post Office Box 57046, Irvine CA 92619-7046 |
|
